WhatsApp customer service for ISPs and cable TV operators

Your subscribers, answered at any hour.

ClawISP is an AI agent that answers your subscribers on WhatsApp. It replies with your company’s real information, guides technical support, and sends invoices and payment reminders. And when it doesn’t know, it doesn’t improvise: it hands the conversation to your team.

Email us See how it works

soporte@clawisp.com

  • In production at four cable TV and internet providers in Uruguay
  • Meta’s official WhatsApp Business Platform
Sample conversation with fictional data. At 23:46 a subscriber writes that the TV cut out: there’s music but no picture. The assistant explains that the set-top box is in radio mode and asks them to press the TV/Radio button on the remote once. The picture comes back and the problem is solved on the spot.

24/7 customer service

It answers after your office closes.

In the middle of the night, on Sundays and on public holidays. ClawISP replies with your company’s real information: the channel lineup, the coverage area, office hours and anything else you teach it.

Is there an outage in one area? Post a notice once in the panel and the bot uses it right away in every conversation.

Any given weekAnswering
  1. Mon07:12

    What number is the sports channel on?

    Answered
  2. Tue13:40

    Does your fiber reach my area?

    Answered
  3. Wed16:22

    I want to put the service in my daughter’s name

    Handed to your team
  4. Thu21:05

    How late are you open on Saturday?

    Answered
  5. Sat03:18

    My internet has been down for a while

    Guided step by step
  6. Sun10:30

    How much do I owe this month?

    Account holder verified

Active notice: scheduled outage in the north area, today from 14:00 to 16:00. The bot already takes it into account in every reply.

Technical support

From “it’s down” to “it’s back,” step by step.

ClawISP asks the subscriber which lights they see on the fiber modem, tells them which button to press on the set-top box remote and walks them, step by step, through the checks they can do at home.

If a technician is needed, it logs the support ticket, and in the panel your team sees everything that was already tried.

Take a look at your modem. Are any of the lights red?

The one that says LOS is red and blinking

That means the signal isn’t reaching your home, and a technician needs to look at it. I’ve logged your ticket with everything we checked.

Ticket logged, with what was already tried

Invoices and collections

Get paid without chasing anyone.

ClawISP sends the monthly invoice on WhatsApp and polite payment reminders for unpaid balances. If the customer promises to pay, the reminders pause on their own.

  • It gives the balance only after verifying the account holder’s identity.
  • It respects Sundays and Uruguay’s public holidays, and logs every message before sending it so none goes out twice.

Before I give you the balance, please confirm the account holder’s name and ID number.

Carmen S.August collections Promised to pay
  1. August 3

    She received the August invoice on WhatsApp.

  2. August 24

    Reminder: a balance is still due.

  3. August 24, 18:32

    She replied: I’ll pay Friday, I get paid Thursday.

  4. Until Friday the 28th

    Reminders on hold. It won’t message her again while the promise stands.

Carmen S. · Reminder on Monday the 24thLogged and sent

Carmen S. · Next reminderOn hold: promised to pay

When it doesn’t know

It answers well. And knows when not to answer.

What if the bot tells my customer something wrong? That’s the right question.

It answers with what your company taught it: plans, channel lineup, office hours, coverage areas and each subscriber’s balance, always verifying the account holder first. If a question goes beyond that, or the customer is still upset and it isn’t getting resolved, it doesn’t improvise: it hands the conversation to a person on your team.

Your team’s panel

Every conversation, on one screen.

In the web panel you see every chat live and can take over any conversation when a person is needed. While your team is on it, the bot stays out.

Who wants to leave

A queue of customers who threaten to cancel, with the reason, so you can call them in time.

The lineup, at hand

It looks up channels in your lineup by number, name or category, and tells the subscriber what number each one is on.

How much it solves alone

Analytics on how many conversations the bot resolves without help, and which ones needed a person.

Monthly report

Every month, a report on the conversations: how many the bot resolved on its own, how many it handed to a person, the bulk messages sent and what the messages cost.

Your team, their own logins

Your team logs in to the panel with their own user accounts, and each company sees only its own data.

A look at the panel

A WhatsApp conversation in the ClawISP panel: the AI agent asks which lights are on in the subscriber's modem, explains that a blinking red LOS light means the fiber signal isn't arriving and logs a ticket, and then a person from the office takes over the chat.
Every conversation, live. The bot checks the modem lights and logs the ticket; then a person on your team takes over the chat.
The monthly invoices screen of the ClawISP panel: step two of four, everyone still waiting for this month's invoice selected, subscribers who already paid skipped, and a preview of the WhatsApp message.
This month's invoices, in a few steps. Choose who gets them, skip whoever already paid, and see exactly what the subscriber receives.

Real screens of the panel with fictional data, shown here in English. The four providers using it today work with the panel in Spanish.

In production

Answering for real, not in a demo.

4cable TV and internet providers in Uruguay use it today. The first one since April 2026.
2–5days from decision to live, for the most recent ones.
24 ha day, every day, Sundays and public holidays included.
10k+messages answered to date, across the four providers.
56%of conversations were resolved by the assistant alone, with no person stepping in.

Figures measured in the panel: messages on October 2, 2026, and resolved conversations on September 22, 2026. We keep them up to date.

Your number. Your panel. Your Meta account.

It runs on Meta’s official WhatsApp Business Platform. Each company is kept separate from the others: your subscribers and your data don’t mix with other companies’.

Messages, paid directly to Meta

What Meta charges for messages, you pay directly to Meta, with your own payment method and no markup from us.

Getting started

From decision to answering, in a few days.

  1. Email us

    Tell us about your company: how many subscribers you have, what they ask you most and how you bill them.

  2. We set it up with your information

    We load your plans, your channel lineup, your coverage areas and the equipment you install, and get it running on your company’s official WhatsApp number.

  3. It starts answering

    From day one, your team logs in to the panel, sees the conversations and takes over any it chooses.

Questions

What people ask us before getting started.

What happens when the bot doesn’t know something?

It’s built not to guess: if it doesn’t have the answer, it hands the subscriber off to your team. And in the panel you can see that whole conversation and take it over whenever you want.

Can I see what it tells my customers?

Yes. The panel shows every conversation live, and anyone on your team can take over a chat whenever they want. While a person is handling it, the bot stays out of it.

Does it use official WhatsApp?

Yes. It runs on Meta’s official WhatsApp Business Platform, with your company’s own number and your own account.

Who pays for the WhatsApp messages?

Your company does, directly to Meta and with its own payment method. We don’t add any markup.

Does it work with my billing system?

ClawISP answers with your company’s subscriber information; if your system can export it every day, it answers with up-to-date data. Tell us which system you use and we’ll work out together how to do it.

Is my data mixed with other companies’ data?

No. Each company has its own number and its own panel, kept separate from the others. The details are in the privacy policy.

How long does it take to get up and running?

For the companies that started most recently, between 2 and 5 days from the decision.

Does it work in English or other languages?

Today it runs in Spanish. The four providers that use it are in Uruguay, and the panel for your team is in Spanish. If you work in another language, email us and we’ll tell you honestly what’s ready for your case and what isn’t yet.

How much does it cost?

It depends on the size of your company and what you want it to do. Email us, tell us how you serve customers today, and we’ll send you a proposal. You pay for WhatsApp messages directly to Meta, with no markup.

Tell us how you serve customers today.

Email us and together we’ll see how it would work at your company: which questions the bot would answer, which invoices and reminders it would send, and who on your team would take over the cases.

A person answers, not a bot.

Email us

or write directly tosoporte@clawisp.com