Terms of service
Last updated: September 15, 2026
1. What this service is
ClawISP provides internet service providers and cable TV operators with automated customer service over WhatsApp, together with an administration panel for their team. The specific scope of each contract (phone numbers, features, and number of users) is agreed in writing with each company.
2. Who can use the panel
Access is reserved exclusively for the people authorized by the contracting company. Each of them signs in with their own identity and is responsible for keeping it secure. The company will notify ClawISP when someone is no longer part of its team, so that their access can be revoked.
3. Proper use
The contracting company agrees to:
- use the service in accordance with applicable rules and regulations, including WhatsApp's and Meta's policies;
- send communications only to the appropriate recipients and honor requests not to be contacted;
- be responsible for the content of the messages and for the accuracy of the data it uploads.
4. Availability
We work to keep the service continuously available, but there may be interruptions due to maintenance or to failures of third parties on which it depends (WhatsApp, internet providers, the power supply, artificial intelligence model providers). We will give advance notice of scheduled outages.
5. Automated responses
Some of the responses are generated by an automated system. It can make mistakes. That is why there is a panel where the team reviews the conversations and takes over the cases that need a person. The contracting company is responsible for supervising the customer service provided to its subscribers.
6. Personal data
Data processing is governed by our privacy policy.
7. Cancellation
The company may cancel the service by giving the agreed advance notice. When the service ends, we will return or delete its subscribers' data, as it instructs us.
8. Governing law
These terms are governed by the law of the Oriental Republic of Uruguay.